Commitment to sustainability

We devote our efforts to adopting the best sustainability- related practices, which has been a multidisciplinary topic for Rede D’Or for many years. The soundness of our strategy, a result of continuous progress on this journey, is attested to by the main corporate sustainability recognitions and assessment tools.

We are signatories to the United Nation’s Global Compact and committed to UN’s 2030 Agenda and World Bank’s Ethical Principles in Health Care (EpiHC). We are members of the Ethos Institute for Social Responsibility and the Healthy Hospitals Project (PHS, in Portuguese), which represents and coordinates the activities of Health Care Without Harm and the Global Green and Healthy Hospitals Network in Brazil. We have a goal to zero our net carbon emissions by 2050, as part of the Race to Zero initiative.

In 2016, we prepared our first Greenhouse Gas (GHG) emissions inventory, initially as a pilot project. Since 2020, we began to submit our inventory to external assurance and publish it in the Public Emissions Registry. We have been awarded the Gold Seal by the Brazilian GHG Protocol Program, in recognition of our complete and audited information, which attests to our efforts to reduce environmental impacts.

One of our most important commitments is to provide quality care for our patients, seeking to improve their experience with us every day, based on empathy and compassion and a team trained in Patient-Centered Care concepts and definitions, for example. Some programs reinforce our commitment to sustainability, namely, the Energy Efficiency Programs, aimed at promoting the efficient use of electricity and, therefore, reducing Greenhouse Gas emissions; the Water Efficiency Program, which sets out strategies to increase water use efficiency in the hospital units; and the Diversity Program, through which we carry out awareness-raising and engagement initiatives on the subject.

In 2023, we revised our ESG Strategic Planning, which includes the SDG Program and was approved by Senior Management, and we committed to new targets by prioritizing more sustainable development goals, increasing them from five to eight, according to our revised SGD Program (see more information here).

We also aim to increase the number of hospital kitchens with the Green Kitchen, sustainable seal, which adopts sustainability criteria for food services.

ESG Strategic Planning

GRI 2-14,3-3

Our ESG strategy was based on the ESG Strategic Planning, approved by the Board of Directors on June 30, 2022, for the 2022-2030 period [GRI 2-14]. This planning is an internal document designed to guide our sustainable management processes, based on the Environmental, Social and Governance pillars.

The Planning which was revised in December 2023, and approved by the Board of Directors on 21/03/2024, materialized our governance on the topic [GRI 2-14]. This document presents the main processes structured to underpin our strategy, aligning social, environmental and governance goals with our business model. It was updated based on the maturity of our sustainability governance, broken down into robust processes that have been in place since 2015, and takes into account the materiality principle. The main objective of the ESG Strategic Planning is to transparently present our sustainability management to both internal and external stakeholders, as well as to maintain our position as one of the main ESG practice benchmarks in our main industry.

¹ For strategic reasons, we have chosen not to publish the ESG Strategic Planning in its entirety.

ESG Goals

GRI 3-3

Below is a list of ESG targets that help manage material topics

GRI 3-3

⁽¹⁾ Targets established in the ESG Corporate Programs and/or the ESG Strategic Planning’s SDG Program.

⁽²⁾ Final status: refers to the achievement of the target in relation to the quantitative value achieved. The status “completed” means that the target was achieved before or after the deadline; the status “in progress” means that the deadline has not yet been reached and that an action plan is in progress; the status “delayed” means that the target is in progress but has not been met by the established deadline; the status “canceled” means that the target had to be discontinued for specific reasons, such as, but not limited to: the target not being viable due to a change in the business model; Senior Management decision; and force majeure.

⁽³⁾ Targets with a “completed” status have been finalized. As a deployment of the revised SDG Program Action Plan, we intend to quantitatively measure our impact on the prioritized SDGs by using the “SDG Action Manager” tool from B Impact Assessment. As a result of this assessment, we expect to identify gaps and set new targets for these SDGs and/or our material topics, which will be validated by the responsible departments to ensure that they are also aligned with our business model.

⁽⁴⁾ The progress assessment for each target is kept in an internal document, as provided for in the ESG Strategic Planning.

Green Kitchen Program

We began our journey as members of the Green Kitchen Program in 2020, with three hospital units eligible for the Green seal. The seal is a quality certification that recognizes the ongoing improvement of the Nutrition and Dietetics Service, taking into account sustainability criteria throughout the production process and encouraging healthy eating habits in the hospital environment. In order to obtain and maintain the seal, technical criteria and concrete actions linked to air, water, food and waste quality parameters, among others, are assessed annually by the Program.

In 2023, the Central do Tatuapé, Morumbi, São Marcos, Villa Lobos and viValle units were awarded their first Green Kitchen seal, increasing the number of hospitals recognized by the program to 22 (20 owned units and two under management).

Hospital units recognized by the Green Kitchen Program:

*Reference year 2020 (52 owned hospitals).